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Existing customers of Net Safety are encouraged to contact our experienced service
staff for any help concerning set-up, calibration, operation, and maintenance of your equipment.
If you prefer dealing with someone closer to home, Net Safety's extensive
global network of distributors
are also committed to providing invaluable information that will help you make
the most informed choice suited specifically to your needs.
Net Safety is committed to quality that surpasses the most stringent standards in the
industry. We are proud of our products and remain dedicated to delivering unparalleled
support to our customers.
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PRODUCT SERVICES CONTACT INFORMATION
Telephone [ 8am - 5pm MDT ]: (403) 717-8219
Fax: (403) 219-0694 Email: productservices@net-safety.com
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HOW TO RETURN EQUIPMENT
A Material Return Authorization number is required in order to return equipment. Please contact Net Safety Monitoring at
(403) 219-0688 before returning equipment or consult our Service Department to possibly avoid returning equipment.
If you are required to return equipment, include the following information:
1.) A Material Return Authorization number (provided over the phone to you by Net Safety).
2.) A detailed description of the problem. The more specific you are regarding the problem, the quicker our Service department can determine and correct the problem.
3.) A company name, contact name and telephone number.
4.) A Purchase Order, from your company, authorizing repairs or request for quote.
5.) Ship all equipment, prepaid to:
Net Safety Monitoring, Inc.
2721 Hopewell Place NE
Calgary, Alberta, Canada T1Y 7J7
6.) Mark all packages: Return for Repair
Waybills, for shipments from outside Canada, must state:
Equipment being returned for repair
**All charges to be billed to the sender
Also, please ensure a duplicate copy of the packing slip is enclosed inside box indicating item 1 - 4 along with
courier and account number for returning the goods.
All Equipment must be shipped prepaid. Collect shipments will not be accepted. Pack items to protect them from
damage and use anti-static bags or aluminum-backed cardboard as protection from electrostatic.
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