As part of Net Safety Monitoring continuous improvement
process, it is important to us to receive customer feedback
on our products and services in different stages of
each order/contract.
We kindly request you take a short time to evaluate our
performance by answering the following questionnaire:
NET SAFETY PRODUCTS - Please select the proper product category(s):
Fire Detection
Gas Detection
Oxygen Monitor
Airborne Particle Monitor
Video / Motion Detector
Controllers
Low-Powered Detectors
Solar-Powered Detectors
Additional Products
INDUSTRIAL SEGMENT - Please select one of the following:
Oil and Gas Drilling/Production/Transportation/Refining/Distribution
Engineering/Consulting Company
Power Generation
Fire Protection/Safety Integrator
Semiconductor
Pharmaceutical/Food & Beverage
Manufacturing
Product/Service Distribution
Other:
COMPANY EVALUATION
QUOTATION / ORDERING PHASE
Was it easy to contact us? -
YES
| NO
Did you receive an adequate response in a timely manner? - YES
| NO
Was the quotation sent on time and was it clear and complete? - YES
| NO
Were all the terms and conditions clearly stipulated? -
YES
| NO
Was it easy to enter the order? -
YES
| NO
MANUFACTURING PHASE
Did you receive status notification throughout the manufacturing process? - YES
| NO
Was the order shipped on time as promised? -
YES
| NO
SHIPPING/BILLING
Was the product packed adequately? -
YES
| NO
Was the shipping/export documentation correct? -
YES
| NO
Did you receive final notification of shipping details? -
YES
| NO
Did you receive instruction/operation manual with the product? - YES
| NO
POST-SALE SERVICE
Have you required post-sale service for the product? -
YES
| NO
Was it easy to get the service support? -
YES
| NO
Was your request attended promptly? -
YES
| NO
PRODUCT EVALUATION
Did you receive what you ordered? -
YES
| NO
Are you satisfied with the quality of the product? -
YES
| NO
Are you using all the features the product offers? -
YES
| NO
Would you buy Net Safety products again? -
YES
| NO If not, Why?
